Terms and conditions
Preparation of the product
Shipments are made with refrigerated packages of variable size based on the number of items ordered.
Orders placed from 12:00 on Thursday to Sunday will be taken over from the following Monday. Shipping includes thermal box, ice and transport for a cost of € 8.90. Orders over € 50 will be shipped free of charge.
The dimensions of the packages we use are:
- 375mm x 248mm x 243mm
- 433mm x 336mm x 279mm
- 433mm x 336mm x 385mm
Once at its destination, the fresh pasta sealed in the individual packages can be stored in the refrigerator for up to two months. It is possible to freeze the product. Once the package is opened, consume within a few days.
Damage to the package
In the event that you receive a damaged package, we invite you to collect the shipment. To report the problem, we suggest writing on the courier's bulletin “The goods are collected with reverse because they are damaged”; in this way we could proceed with the request for reimbursement to the shipping company and send the requested products again.